Privacy Policy

At vibenowgear, your satisfaction is our priority. We understand that sometimes, a product may not meet your expectations. This policy outlines our procedures and guidelines for returns and refunds to ensure a transparent and fair experience for our customers.

Return Eligibility Window

• Our return policy is valid for 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

Conditions for Return

• We accept returns of products that are defective or damaged.
• For non-defective items, refunds exclude all shipping and handling fees.
• Returns due to customer error, such as incorrect selection of sizes, designs, or colors, are generally not accepted.
• Please be aware that there may be slight variations in color and size due to the nature of online shopping.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 15 days of receiving the product, with photographic evidence, at [email protected].
• We will review your claim and, if approved, will arrange for a replacement or refund.

Refund Process

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Address Issues

• If your order is returned due to an incorrect or incomplete address, or if it is marked “unclaimed” or “return to sender,” we will notify you by email for further action.

Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Information

• For any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected] or call us at +1 307 206 8060, Monday to Saturday, 9AM-5PM EST.

Business Address

• vibenowgear.com by vibenowgear
• 5830 E 2nd St, Ste 7000 #26076, Casper, WY 82609, United States

We value your trust and thank you for shopping with Joy Box Center. Our goal is to ensure that you are completely satisfied with your purchase.